The Power of Tiny Gains
Earning a 4.9 rating on Google with over 750 borrower reviews did not happen overnight. It happened by learning from every single one of our customer transactions over the course of three decades.
It's why our experience matters.
This incremental learning process has allowed us to develop customer-inspired innovations like 'Disclosure Dispatch' and it puts us ahead of the curve when it comes to doing closings right.
Today it's no different. We're navigating this season by taking small steps to understand and learn from the challenges our customers are facing today.
In the above video, I mention improving performance by 1% every day. Imagine, that's a 365% improvement over the course of a year! It's a powerful insight brought to life in one of my favorite books: "The Slight Edge" by Jeff Olson. It's a mindset I share with my colleagues, and it's what keeps us focused during this challenging time. We make small improvements to our business everyday, and it's helping us serve our customers better today while we build the title company of tomorrow.
Join us on this journey forward. Email me with any questions or situations you'd like assistance with today.
SOME OF OUR LATEST GOOGLE REVIEWS BELOW:
By: Equity National November 2, 2022 Uncategorized